FAQ

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PRODUCT QUESTIONS

NASAL DILATORS

Our Magnetic Dilators offer a drug-free, easy solution to improve breathing by enhancing airflow, reducing nasal resistance and easing congestion.

MOUTH TAPE

Mouth taping helps promote nasal breathing during sleep by gently sealing the lips with a breathable, skin-safe adhesive. Encouraging nose breathing overnight may support better sleep quality, improved oxygen intake, and even next-day focus. As always, consult a health professional before use, particularly if you have any preexisting conditions.

YES

Both Magnetic Nasal Dilators and Mouth Tape are safe and effective tools designed to promote better nasal breathing during sleep.

Magnetic nasal dilators sit gently on the outside of your nose, using light magnetic tension to subtly open the nasal passages without any intrusive parts. This helps improve airflow and makes nose breathing easier, especially for those who experience congestion or nighttime mouth breathing.

Mouth tape complements this by encouraging your lips to stay closed while you sleep, guiding your body to maintain nasal breathing throughout the night. Made with soft, skin-safe adhesive, it's breathable and comfortable for overnight use. Together, these tools work to reduce snoring, improve oxygen intake, and support deeper, more restorative sleep—without the need for drugs or invasive devices. As always, anyone with existing breathing issues or medical conditions should consult a healthcare professional before use.

The Magnetic Nasal Dilators are reusable, making them a long-lasting alternative to disposable options. However, they require adhesive tabs to stay securely in place on the nose. Once your initial set of tabs runs out, you’ll need to purchase refill packs to continue using the device effectively.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for all large orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Couldn't find your answer?

We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Email us anytime at info@biobro.au